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Terms & Conditions

  1. Purchase and Collection of Tickets
    • Macpie Pro Sdn. Bhd. (“MacpiePro”) does not allow any third-party collection of tickets unless prior approval from MacpiePro. Upon collection of the tickets at the collection points as informed by MacpiePro, the purchaser must be able to show, for registration purposes, the e-confirmation verification sent to the purchaser and a clear soft copy of the ID submitted online during the ticket purchase online.
    • In the event of any change of the ID(s) submitted during the online purchase, the current valid ID must be produced before MacpiePro’s customer service agents or any such authorized personnel in order to be registered.
    • The price of the ticket shall be the price set at the time the order for the ticket is accepted.
    • The resale of tickets is strictly prohibited. MacpiePro reserves the right to cancel any tickets that have been found resold.
    • A valid QR code ticket must be produced to get into the event venue. Removing any part of and/or, altering and/or defacing the QR code may invalidate the ticket.
    • MacpiePro will not be responsible for any ticket that is lost, stolen or destroyed.
    • Ownership or possession of the ticket does not confer any rights (by implication or otherwise) on the purchaser to use, alter, copy and/or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the ticket.
    • Information is collected from those registering with MacpiePro in order to facilitate ticket or other services available. The information is collected and used in accordance with our Privacy Policy at http://www.macpiepro.com, which forms an integral part of these conditions.
    • The ticket holder shall be responsible for all tickets after they have been collected. A printing fee of RM25.00 will be charged for each damaged or lost ticket. Not applicable to General Admission Ticket, Free Seating Ticket and Free Standing Ticketn SUBJECT ALWYAS to MacpiePro’s terms and conditions.
    • The tickets may be collected at the box office of the event venue two (2) hours prior to the event. The ticker holder MUST present NRIC/Passport, Credit Card and Booking Reference upon ticket collection. Failure to produce any of these documents, MacpiePro reserves the rights of not releasing the ticket(s). The identity of the person collecting the ticket(s) may be recorded by our Customer Service Officers.
    • No third party collection allowed unless authorization letter, photocopy of the credit card that made the payment and credit card holder's NRIC/passport is issued by the ticket holder and presented to MacpiePro upon ticket collection. Failing to produce any of these documents, MacpiePro reserves the rights of not releasing the ticket(s).
    • Ticket holders are responsible to take note of any entry conditions or restrictions imposed on infants in arms, children without tickets or any minimum children admission age.
    • For the avoidance of doubt, the Sales and Services Tax (6% SST) and all applicable tax imposed by the relevant authorities shall solely be borne by the ticket holder for every tickets purchased.

  2. Consent

    During the event, the ticket holder agrees to submit to any search for any prohibited items including but not limited to weapons, controlled, dangerous and illegal substances and recording devices.


  3. Assumption of Risk

    The ticket holder voluntarily assumes all risk and danger incidental to the event whether occurring prior to, during or subsequent to the actual event, including but not limited to any death, personal injury, loss, damage or liability.


  4. Changes to Event
    • MacpiePro reserves the right to withdraw, replace, add or substitute any artists / performers’ and or vary advertised programmes, event times, seating arrangements and audience capacity without prior notice.
    • MacpiePro reserves the right to postpone, cancel, interrupt or stop the event due to adverse weather, dangerous situations, or any other causes beyond its reasonable control.

  5. Recording/ Audiotaping

    No photography, audio or video recording is allowed during the event unless otherwise stated by MacpiePro.


  6. Amendments

    MacpiePro reserves the rights to change or amend any terms and conditions at any time at its sole and absolute discretion without prior notice.


  7. Postponement, Cancellations and Refunds
    • Macpie Pro Sdn. Bhd. (“MacpiePro”) does not allow any exchange or cancellation of tickets under any circumstances and tickets sold are neither transferrable nor refundable unless otherwise permitted under paragraph (b) below.
    • If the event is postponed or cancelled, a notice will be posted on MacpiePro’s website http://www.macpiepro.com/ or such other designated platforms (“Notice”). The Notice shall advise the procedures for requesting a refund and the period of time within which the purchaser could request a refund. Refund shall be exclusive of the RM 4.00 processing fees. For the avoidance of doubt, there shall also be no refund for Ticketing Fee (RM4.00), The Internet Fee (RM1.50), The Handling Fee (RM10.00) and Overseas Courier Charges (subject to shipment address).
    • In the event of postponement, the ticket purchased for the original event date may be applicable and valid for the new event date unless otherwise notified.
    • Refund will not be entertained if a request for refund is made after the given period from the date of the Notice. Such unrefunded sums shall be dealt with at MacpiePro’s sole discretion.
    • In the event of cancellation, all tickets purchased using credit cards shall automatically be refunded to the credit cards with which the tickets were purchased.
    • Tickets purchased using payments other than credit cards shall be refunded by cheque and all purchasers shall personally be present at MacpiePro’s office located at [V03-05-15&17, Designer Office Sunway Velocity, 55100. Kuala Lumpur] to process their refund application. The purchaser shall produce valid, original tickets in order to claim refunds and submit a photocopy of NRIC to facilitate the cheque issuance.
    • For any ticket package redeemed via any mobile applications (eg. MmSpot), the purchase amount of the ticket will be credited back to the respective users’ accounts.
    • MacpiePro reserves the right to postpone, cancel, interrupt or stop the event due to adverse weather, dangerous situations, or any other causes beyond its reasonable control.
    • In the event any of the performing group is unable to attend or participate, and beyond its organizer’s reasonable control, no refund can be claimed under any circumstances.
    • MacpiePro reserves the rights to change or amend any terms and conditions at any time at its sole and absolute discretion without prior notice.